Contact centre and Telecoms

May 20, 2018 Posted by 0 thoughts on “Contact centre and Telecoms”

With the introduction of tighter data protection laws and more companies doing all they can to protect the data of their customers most companies in the telecommunications industry implemented IVR systems to reduce call handling times and also systems like Semafone to provide increased security for credit and debit card transactions over the phone. This also involved Billing and Collections managemeent, order fulfillment and customer relationship managment.

Delivery Partners (Offshore and Onshore)


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